{"success":true,"message":"Successfully processed 1 audio(s)","results":[{"audioID":"4436","audioMetadata":{"userId":13,"fileName":"4436_1774949259.wav","uploadSource":"File","audioError":false,"orgName":"astTecs","duration":33.46},"transcription":{"originalTranscript":"Agent: हो गया? Agent: सर Agent: तब तब मैं डेमो दिखा रहा था। Agent: कस्टमर सर म्यूट कर दीजिए। Agent: ठीक है। Agent: आपको डेमो दिखाया ना तब मैं कॉल पे था। Agent: ठीक है। तो वो वेटिंग था। Agent: जब मैं फ्री हो गया, ठीक है, ऑटोमेटिकली आपका कॉल आ गया। Agent: ठीक है। हां, यहां पर एक और चीज है सर। Agent: आपको याद है मैंने लास्ट टाइम आपका नाम लिखा। Agent: ठीक है। Agent: लेकिन अभी यहां पर आ रहा है, नहीं आ रहा है। Agent: क्यों पता है? बिकॉज़ एक ऑप्शन है कि","transcript":"Agent: Done? Agent: Sir Agent: Then, I was showing the demo. Agent: Customer, please mute, sir. Agent: Okay. Agent: I showed you the demo, right? I was on a call then. Agent: Okay. So, it was waiting. Agent: When I became free, okay, your call automatically came through. Agent: Okay. Yes, there's one more thing here, sir. Agent: Do you remember I wrote your name last time? Agent: Okay. Agent: But it's appearing here now, it's not appearing. Agent: Do you know why? Because there's an option that","languages":["Hindi","English"]},"insights":{"summary":"The agent is demonstrating a process or system to the customer, explaining how a call automatically came through after they became free from another call. The agent also points out that the customer's name, which was previously entered, is not currently appearing and begins to explain why.","salesfeedback":[{"Highlight":"Clear Communication: The agent provided clear explanations regarding a past demo, the call routing process, and an issue with the customer's name not appearing.","Improvement":"Eliciting Customer Engagement: The agent primarily spoke without explicitly inviting customer input or questions, which limited the opportunity to understand immediate customer needs or concerns."},{"Highlight":"Professional Demeanor: The agent consistently maintained a polite and respectful tone, using formal address (e.g., \"Sir\") and providing instructions clearly.","Improvement":"Demonstrating Empathy: There were no statements made by the agent that conveyed an understanding or acknowledgment of the customer's potential feelings or situation."},{"Highlight":"Proactive Issue Identification (inferred): The agent brought up a potential technical issue regarding the customer's name not appearing, indicating an inferred proactive approach to address potential system discrepancies.","Improvement":"Structured Information Delivery (inferred): The agent presented multiple points (demo, call waiting, name issue) sequentially without clear transitions or checks for customer comprehension, which could be improved for better flow and customer processing."}],"topicExtract":[{"Topic":"Previous Demo Follow-up","content":"The agent initiated the conversation by referencing a previously conducted demo, inquiring if the customer was 'Done?' and reminding them about the demonstration, implying a follow-up to a prior interaction."},{"Topic":"Call Waiting and Connection Process","content":"The agent explained to the customer that their call was placed in a waiting queue while the agent was engaged in another call. The agent clarified that once they became available, the customer's call automatically connected, providing context for the call's initiation."},{"Topic":"Customer Name Display Issue","content":"The agent brought up an issue regarding the customer's name not currently appearing on the system, despite having been recorded previously. The agent began to explain the reason behind this discrepancy, indicating a potential technical or system-related matter."}]},"sentimentAnalysis":{"speakerSentiment":[{"speaker":"Agent","segments":"Done?","sentimentScore":-0.0032,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Sir","sentimentScore":-0.0004,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Then, I was showing the demo.","sentimentScore":0.0326,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Customer, please mute, sir.","sentimentScore":-0.4376,"sentimentLabel":"NEGATIVE"},{"speaker":"Agent","segments":"Okay.","sentimentScore":0.1807,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"I showed you the demo, right? I was on a call then.","sentimentScore":0.0093,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Okay. So, it was waiting.","sentimentScore":0.0218,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"When I became free, okay, your call automatically came through.","sentimentScore":0.6567,"sentimentLabel":"POSITIVE"},{"speaker":"Agent","segments":"Okay. Yes, there's one more thing here, sir.","sentimentScore":0.2122,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Do you remember I wrote your name last time?","sentimentScore":-0.1196,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Okay.","sentimentScore":0.1807,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"But it's appearing here now, it's not appearing.","sentimentScore":-0.1391,"sentimentLabel":"NEUTRAL"},{"speaker":"Agent","segments":"Do you know why? Because there's an option that","sentimentScore":0.0351,"sentimentLabel":"NEUTRAL"}],"speakerwiseSentiment":{"Agent":{"POSITIVE":7.69,"NEGATIVE":7.69,"NEUTRAL":84.62}},"overallSentiment":{"POSITIVE":7.69,"NEGATIVE":7.69,"NEUTRAL":84.62}},"performanceAnalysis":{"scores":{"totalOpportunities":0,"errors":0,"errorPercentage":0,"salespersonScore":0,"totalWeight":0,"obtainedWeight":0,"weightedScore":0},"structuredQA":[]}}]}